Contact Us

Welcome to Softwoodlane 👋

At Softwoodlane, we believe online shopping should be convenient, enjoyable, and easy to navigate. Whether you are looking for clothing and accessories, beauty essentials, household products, lifestyle items, or seasonal discoveries, our diverse collections are designed to provide practical and appealing options for everyday life.

From fashion, footwear, and bags to home accessories, personal care items, and useful daily essentials, we offer products across multiple categories to meet a variety of customer needs. Our mission is to provide more than individual products—we aim to create a convenient online destination where customers can discover useful, stylish, and thoughtfully selected items in one place.

Our customer service team is available to assist you with product information, order updates, shipping, payments, returns, cancellations, and other store-related enquiries.

Contact Information

📍 Address:
213 Buford Ln, Unit 4
Elizabethtown, KY 42701
United States

📧 Email:
help@softwoodlane.com

📱 Phone:
+1 678-678-8583

🕘 Service Hours:
Monday to Friday, 9:00 AM–6:00 PM (EST)

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. If you received a damaged, defective, or incorrect product, please include clear photographs of the item, its packaging, and the shipping label so our team can review your request efficiently.

Please note that Softwoodlane primarily operates as an online retailer. The business address listed above is provided for business correspondence and should not be used for product returns unless our customer service team has approved the return and provided the correct return instructions.

Need more assistance? Our friendly customer service team is here to help. Contact us with your questions, and we will respond as soon as reasonably possible.

Thank you for visiting Softwoodlane.